kernel bad? Can't get help via ticket

[responderman]

Hi all-

Was wondering if I can get any help here. I sent a ticket in and received a response from support that it was probably something wrong with my servers memory but have since gotten no response in almost 48 hrs. Here is my problem.

I received the following email below. Is this something that can be fixed on my end or do I have to wait for support?

thanks,
Rich

IMPORTANT: Do not ignore this email.
Your kernel had an Oops!

This is the result of bad hardware or a kernel bug.
Your system may continue to function as normal, however
there is a good chance bad things are happening right now.
Bad things include: files disappearing, daemons crashing,
complete server crashs, disk corruption and many others.

You might want to check your RAM with memtest86 as this is
usually the cause of the problem.
http://www.memtest86.com/

The Oops is below:
Unable to handle kernel paging request at virtual address a1ec7894
printing eip:
c014bcb7
*pde = 00000000
Oops: 0002
8139too mii ipt_limit iptable_filter ip_tables ext3 jbd
CPU: 0
EIP: 0010:[<c014bcb7>] Not tainted
EFLAGS: 00010212

EIP is at remove_dquot_ref [kernel] 0x18b (2.4.20-18.8)
eax: 00000000 ebx: e3766000 ecx: 0000002c edx: 00000000
esi: a1ec7780 edi: a1ec7894 ebp: ffffffe9 esp: e3767f24
ds: 0018 es: 0018 ss: 0018
Process varcron.cgi (pid: 10347, stackpage=e3767000)
Stack: c33bec00 c014ab67 a1ec7894 00000000 000000b0 e3766000 ebbe1890
00000002
c014b521 c33bec00 c0141342 c33bec00 e3766000 c01413f1 002d820d
c01da37d
e385c580 c0344c28 c0344b68 002d820d 00000046 c01da47b c0344b68
e3767f84
Call Trace: [<c014ab67>] alloc_inode [kernel] 0x113 (0xe3767f28))
[<c014b521>] new_inode [kernel] 0x9 (0xe3767f44))
[<c0141342>] get_pipe_inode [kernel] 0xe (0xe3767f4c))
[<c01413f1>] do_pipe [kernel] 0x31 (0xe3767f58))
[<c01da37d>] process_backlog [kernel] 0x69 (0xe3767f60))
[<c01da47b>] net_rx_action [kernel] 0x5f (0xe3767f78))
[<c01150fe>] schedule [kernel] 0x1d2 (0xe3767f90))
[<c010d5e1>] sys_pipe [kernel] 0xd (0xe3767fa8))
[<c01088d3>] system_call [kernel] 0x33 (0xe3767fc0))


Code: f3 ab eb a1 90 c1 e9 02 8b 7c 24 08 f3 ab aa eb 94 55 57 56

[OOagent137]

Woudln't it be SBs job to manage hardware failures and not yours?

[responderman]

Yes it's there responsibility but why should I have to wait so long
for a hardware failure? That should be resolved quickly I would think/hope.

I was hoping maybe someone might be able to help or that someone from support might see my post.

Rich