Trouble with Domain FTP creation password...

[chakorules]

I am having problems with users that create an FTP within the CPanel Interface.

Example:

User www.mydomain.com logs into CPanel. They click on FTP Manager. They create an account "test" with a password called "testing".

Next they try and open up their FTP client software.

for the host name they enter:

ftp.mydomain.com

L: test
P: testing

port: 21 by default.


The authenication FAILS. It appears the user name is reconnized but the password fails.


What do I need to look for as to why my clients using Cpanel can not create an FTP account?

I am using:

cPanel Build 7.4.2-RELEASE 81
Red Hat 7.3 Power Server.


Thanks!

[charlie]

if i'm not mistaken chako...

you need to use the login name of...

test@mydomain.com

if it's a main unix account like the ones you create in WHM, i think it'll work fine without the @mydomain.com, however if you use CPanel to create these accounts, you'll have to use the domain name in the login. that's how the system differentiates a user like MeAUser@mydomain.com and MeAUser@myotherdomain.com. If it didn't have that @mydomain.com and each of your clients creates a user called MeAUser then your system will be totally confused who's who. so you should add the @mydomain.com.

that's the longwinded answer... haha...

the short answer is... use test@mydomain.com

=T

[chakorules]

Ah.....

That worked Charile! You da man! Thanks for pointing that out.