Having hard time cancelling service

[CBarry]

I am having a very bad experience trying to cancel my serverbeach service.

On 7-21 I submitted a cancellation ticket but I have been billed until the end of August. I've been unable to reach a human by phone in the billing department. I simply can't afford the credit card charge for another month of service I'm not using and don't want and need and that I already cancelled.

I am customer #7450. Will someone at ServerBeach please call me and help me.

[QT]

After taking a look at your account, it seems that an e-mail (not a ticket) was received dated 07/21/2004 requesting to cancel your server. A reply was given to you shortly after, with exact instructions on how to cancel your server (via the ticketing console within MyServerBeach).
A cancellation request was submitted properly (by following the instructions given to you) 8 days later (1 day after you were invoiced).

Our systems log every e-mail that is generated by our systems and we show nothing sent from our systems before this date, meaning that there was no prior request for cancellation submitted through MyServerBeach (the ticketing console).

Your server is scheduled to go offline at the end of your billing cycle. I am also seeing correspondence being sent back and forth today between you and one of our billing specialists. I understand that speaking to a live person is much nicer, but sometimes that is not always possible. There are many customers that our specialists have to take care of and the tickets are their first priority. If you have tickets open, that will be the first method of response you will receive. If the response that you receive in a ticket is not the one that you want to read, I can assure you that you will probably receive the exact same response over the telephone.
As stated in our ToS that you agreed to during the ordering process, ServerBeach has a 30 day cancellation policy.

A billing specialist will be available on Monday between normal business hours (CST) to discuss this further with you. Please do not post multiple threads in different forums regarding this issue.

I will make a note to see that someone is available to speak to you Monday.