Network Issues 2008-05-15

[QT]

We are aware that some customers using Cox Communications are experiencing network issues at this time. Our engineers are currently investigating this matter and I will be posting updates as I receive them.

Thank you for your patience.

[QT]

For those of you experiencing issues, please do the following:

Login to your MyServerBeach portal and submit a ticket that includes a traceroute and the name of your provider.

Thank you.

[QT]

We believe the problem has been identified as an internal secondary routing issue. Our teams are working quickly to get this resolved.

Thank you for your continued patience.

[QT]

Fixes are near complete and your secondary IPs should be working momentarily if not already. I will be making an official post shortly with more details.

Thank you all again.

[QT]

The issue has been resolved and all affected customers who have submitted a ticket will be receiving an update shortly. We greatly appreciate your patience while we worked through this issue.