First open your preferred web browser and type http://my.peer1.com. Log in using the credentials when setting up your account; usually it is your main email address and the password you chose.
I have used my account for this example.
Once you are in you will see buttons labeled Managed Hosting, ServerBeach, Cloud Services and My Account. You will also see todayís date, your client Id number and total invoices, it will also tell you who is your Business Development Consultant and their direct number as well as your account balance.
Examples are at the top of screenshot exhibit 1-2
You will also see two headers one blue, which is for managed, or Peer1 and one red, which is for dedicated, or ServerBeach. Being you are a ServerBeach client, you will see your services under the red header. On this header you also have a black button to order a server and a green button to chat directly with one of our representatives. It also displays your service ID number your servers nick name, product name, type, status, bandwidth, request support and reboot.
Under request support, those words will be highlighted as a hyperlink that you click on to initiate the creation of the ticket to our support team. Clicking on the link opens a page
On this page you will be able to click on the dropdown menus to choose a category as to what your issue concerns from that choice you will be able to choose the sub category. It will also give you the option to add an alternate email address and you may add a subject as well as a detailed comment as to what your issue is.
Also under reboot, the words reboot will be highlighted in the same way to initiate reboot. You will be asked for verification if you wish to reboot the service, clicking OK will initiate the process. (Remember when initiating reboot, please allow up to 30 min for it to reboot, if after 30 min elapses please submit a ticket or call us for the status of your server. Sometimes servers will begin an fsck in Linux or a chkdsk in Windows which are commands to check the integrity of your file systems on the disk(s)).
Under bandwidth the word show is also highlighted and when you click on that, it will give you a graph of your bandwidth consumption. This page will display.
If you click on the plus sign in services it will scale down to the IP of your service, which allows you to see the bandwidth for that service.
If you click the X on the top you can then click on Bandwidth Group and scale down to the first folder and click on the name to see the Bandwidth (for your services) Bag with the ranging date.
At the bottom of the webpage you will see boxes named support tickets, special offers and hosting partner program. The one to focus on is the support tickets box. It will show you your open or resolved ticket history, which you can click on as well as another link to submit a ticket. The other two boxes are for advertising purposes to inform you of the deals we have going on at the time.
Now back to the top, since you are a ServerBeach client, when you click on ServerBeach, it will change the page to ServerBeach services. Under Dedicated Hosting Services you will see Service ID, Nick Name, Type, Product Name, Location, Status, Request Support, and Reboot once again. This time the service ID number is clickable and your serverís nickname is also clickable which will give you information about your server. Request support and reboot are also clickable and function the same as I have described earlier.
On this page you can click on IP Address to see the IPís assigned to the current service. You are also able to click on Lifeline monitoring which is an internal alert that is free of charge that alerts us as to when your service is offline. Under this link you can place standing orders as to what you wish for us to do when your service goes offline. You may also modify the service, which opens a ticket in sales for the modification of the current service. Also this page will allow you to change the nickname of your server.
At the top where ServerBeach is highlighted you will see services, do it yourself tools and support. Each one of those acts as tabs and have drop down menus for more services. If you need more information on those services please let me know so I can pass that information to you.
If you click the tab for my account it will open a new page containing all your account information. Here you can add contacts and edit your profile account information. You also have the words User Administration, Account Summary, and Resources, which also have drop down menus for further information and editing your account. Under resources you have access to our forums, legal and to contact us directly.
I hope this little walkthrough will be beneficial for you. My contact information is available in my signature. If you have questions, concerns or comments please feel free to contact me; I am here to assist with your non-technical, non-sales issues. Of course if you have issues that concern the status of your server(s), please contact us at 1-210-798-4400 option 1 or 1-800-741-9939 option 1 for technical support and immediate response. Thank you for your time and for choosing ServerBeach,
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