I apologize for the length of time it's taken to provide any public information on our current power issue in the Virginia data center.

We have been performing ongoing maintenance in our Virginia data center since the last issue that we had out there this past summer. At approximately 8:00am Central Time we experienced a power outage that affected our entire data center. At 9:15am Central Time the power stabilized and we began bringing servers back online.

We've got 6 guys from our San Antonio and Atlanta locations flying out to Virginia right now to help troubleshoot and bring servers back online as quickly as possible.

There are electrical engineers on site as I type. As I receive more information, I will post it out here immediately. We sincerely apologize for this inconvenience and please know that we are working as quickly as we can to correct this.

If you need to reach us, please call us at 1-800-741-9939 or login to your MyServerBeach portal and submit a support ticket and our technicians will assist you as best they can at this time.

Again, we truly apologize and we thank you for your patience.

__________________
Charnell Lucich
Community Evangelist

ServerBeach | By Geeks, For Geeks

Twitter: @CharnellLucich

The maintenance has been completed. We ran a "storm anticipation" test to simulate the outage that caused the initial problem and it went flawlessly. We are still trying to get to the root cause of the issue at this time.

An official follow up will be provided within the next 72 - 96 hours which will allow us time to get the full details of what the cause was, analyze the information and create a viable solution that will assist us in avoiding this issue in the future.

Again, thank you all for your patience while we worked through this. Please know that once we gather all of the necessary information we will be upholding our Service Level Agreement.

Thank you again.

__________________
Charnell Lucich
Community Evangelist

ServerBeach | By Geeks, For Geeks

Twitter: @CharnellLucich

Right now our techs are currently working on bringing all servers back online and responding to support tickets. If your server is not online at this time, rest assured it will be shortly.

__________________
Charnell Lucich
Community Evangelist

ServerBeach | By Geeks, For Geeks

Twitter: @CharnellLucich